Frequently Asked Questions

Most frequent questions and answers

"Racun Tech ada menyediakan apa-apa pakej PC tak?"

"Does Racun Tech provide any PC package?"

Ya, kita ada sediakan pakej PC untuk pelanggan lihat dan beli. Pada Pelanggan yang berminat, boleh singgah pada RT PC Package di website kami okay!

Yes, we do provide PC Package for our customers. You can check it out in our website under RT PC Package section now!

"Macam mana saya boleh mendapatkan status terkini Order/PC saya?"

"How can I get the latest update about my Orders/PC?"

Selepas pelanggan beli PC atau barang daripada kami, mesej Whatsapp akan diberikan kepada nombor yang didaftarkan tentang status terkini order mereka. Whatsapp itu akan dikemaskinikan mengikut perkembangan order tersebut.

After customers bought their PC or components from us, a Whatsapp message will be sent to the registered number that will be updating the status of their orders.

Adakah monitor yang saya beli itu mempunyai "Built-in Speaker"?


"Will the monitor that I just bought features a Built-in Speaker?"

Beberapa model monitor tidak mempunyai “Built-in Speaker”. Untuk mengelakkan sebarang masalah, dinasihatkan untuk melihat pada spesifikasi monitor tersebut atau bertanyakan soalan kepada team kami untuk informasi lebih lanjut.

Some model does not has Built-in Speakers. To avoid future incidents, it is advised to look upon the monitors’ specifications or can contact our team for further informations.

"Macam mana nak hubungkan dua monitor pada satu PC"
"How to connect two monitor to one PC?"

Untuk menghubungkan dua atau lebih monitor pada satu PC, pastikan cable display monitor (samada menggunakan DP, HDMI, VGA, atau DVI) dipasangkan pada display cable port yang terletak pada graphic card di PC tersebut (Display cable port berada di belakang PC, khususnya di belakang graphic card). Jika monitor tersebut tidak mempunyai connector yang bersesuaian dengan port di graphic card, dinasihatkan untuk menggunakan dispaly cable converter (contoh: HDMI kepada DP, VGA kepada HDMI dan sebagainya). Kami juga ada menyediakan cara untuk memasang dua monitor pada PC di Youtbe kami di sini https://www.youtube.com/watch?v=R8j86PPUnIw

To connect two or more monitors to one PC, make sure the monitors’ cable (whether it uses DP, HDMI, VGA, or DVI cable) is connected to the PC’s display port (located behind the PC, specifically behind the GPU). If the monitor does not possess the right connector with the graphic card, it is advised to use display cable converter (Example: HDMI to DP, VGA to HDMI, and many more). We also made a video on how to connect two monitors to a PC on our Youtbe right here: https://www.youtube.com/watch?v=R8j86PPUnIw

"Adakah PC saya dilengkapi dengan Built-in Wi-fi?"

"Will my PC be completed with Built-in Wi-Fi?"

Tidak semua PC akan didatangi dengan “built-in Wi-Fi”. Disarankan untuk berbincang lebih lanjut dengan team kami untuk pengesahan order anda sebelum membeli.

Not all PC that has built-in Wi-Fi. It is encouraged to inquire more from our team of your order for further information.

"Boleh ke jika saya ingin meminta pihak Racun Tech untuk install game atau software Crack/Pirated?"

"Is it possible for Racun Tech to install Crack/Pirated Software or Games in my PC?

Pihak Racun Tech tidak akan install sebarang game atau software cetak rompak. Sebaliknya kami hanya boleh download game atau software yang sudah dimiliki oleh pelanggan.

Racun Tech will not install any games or software that is pirated as it is illegal in law. Whereas, Racun Tech will only install games or software that is owned by customers. 

"Selepas pemasangan PC, software apa yang akan dimasukkan dalam PC saya?"

"After the completion of PC installation, what software/apps will be installed in my PC?"

Selesai pemasangan PC, team technician akan memasukkan software/apps terpilih seperti: Steam, WPS Office, Mozilla Firefox, Prime95, MSI Kombuster, CPU-Z, WinRar, Team Viewer, GPU Driver, Discord dan  Windows 10 Unactivated Key. Untuk Windows 10, pihak Racun Tech hanya boleh install Windows 10 yang tidak aktif, kerana pelanggan perlu membeli key tersebut dengan menggunakan account mereka sendiri.

After completing installation, technician team will install selected software/apps which is: Steam, WPS Office, Mozilla Firefox, Prime95, MSI Kombuster, CPU-Z, WinRar, Team Viewer, GPU Driver, Discord dan  Windows 10 Unactivated Key. For Windows 10, Racun Tech can only install unactivated Windows 10 unless customer buy the Windows 10 key to be activated with their account and used in the PC. 

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