Refund and Return Policy
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a 1 to 1 exchange.
- To be eligible for a return, your item must be in the same condition that you received it. You must also make sure you still have the original packaging.
- Several types of goods are exempt from being returned & exchanged. Perishable goods such as casing fans, LED strips, mouse pad, woven bag and T shirt cannot be returned.
- Additional non-returnable items:
- Downloadable software products
- Free of charge items
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted: (if applicable and deemed fit by racuntech sdn bhd)
- Cause of damage cannot be proved by either customer or seller
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
- Once your return is received and inspected, we will communicate to you through an email or whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, within 14 days
- Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale and Promotional items (if applicable)
- All items included under promotion are sold as-is and are not covered by the store’s standard warranty.
- These items are discounted in order to provide you with great value, but please note that they are not eligible for returns or exchanges except in the case of defective merchandise.
- The store is not responsible for any damages or issues that may arise from the use of these promotional items.
- These terms and conditions apply to all items included under promotion, and are in addition to the store’s standard terms and conditions for all purchases.
- By purchasing any of the items included in this promotion, you agree to these terms and conditions and understand that you are purchasing these items at your own risk.
- The store reserves the right to modify or cancel any promotion at any time without notice.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: NO 46-2F, Jalan Setia Perdana BF U13/BF, Setia Alam, 10, 40170, Malaysia.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- The recipient of the giveaway shall be notified via email or Whatsapp.
- The recipient shall be granted the option to select either delivery of the giveaway item via a courier service or to personally retrieve (self-colect) the item(s).
- Should the recipient opt for delivery via courier, all courier expenses shall be waived.
- If the recipient selects to personally collect the item(s), said item(s) shall be retrieved from the specified Racuntech branch as communicated by our Marketing department via email or Whatsapp.
- Warranty coverage shall only extend for a period of seven (7) days commencing from the date of customer receipt.
- In the event that the stock is no longer available, a replacement item of equivalent value shall be provided.
- The item(s) awarded are non-refundable and cannot be exchanged for monetary compensation.
- To return your product, you should mail your product to: NO 46-2F, Jalan Setia Perdana BF U13/BF, Setia Alam, 10, 40170, Malaysia.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over MYR 3,000, you should consider using a trackable shipping service or purchasing shipping insurance and use your best effort to wrap. We don’t guarantee that we will receive your returned item.
Hoolah/Split/Pace Payment Method
- For all purchases which use Hoolah, Split or Pace as payment method, any suspicious order will immediately be cancelled.
- Racuntech has the right to replace product(s) of the same category upon unavailabilty of a product. If a product replacement has price change, Racuntech has the right to request for additional amount from the customer, according to the item’s price.
- If a customer does not agree with above policy, customer may choose to be refunded and refund can only be done by Hoolah/Split/Pace and not by Racuntech Sdn Bhd. For PC, refund can be requested before PC assembly process starts and for component, before product preparation is done.
- Once items purchased via Hoolah/Split/Pace payment method has gone through assembly (for PC) & product preparation (for components), refund from customer for the purchase is no longer valid.